FAQ

Handmade Products

Cancel

Handmade products are ready for shipment. You can cancel your order using the link in your confirmation email, but only before the order has been shipped.

Aesthetic Concerns

To resolve quality concerns quickly, email us with a clear photo of the issue (e.g., print error or damage) and ensure the tag and problem area are visible. Include your order number for reference.

Refunds

Due to the unique nature of these goods, we do not offer refunds.

Returns \ Warranty

We stand by the quality of our work and are pleased to provide a warranty for up to 6 months from the date of purchase. This warranty covers repairs for defects in materials or craftsmanship at no additional cost but does not include normal wear and tear, damage caused by misuse, or alterations made by the customer. If you experience an issue within the warranty period, please contact us at ABOUT@TIMESEVE.RED with your order number, a description of the problem, and photos if applicable. If the issue qualifies under the warranty, we will provide instructions on how to send the item for repair.

 

Garments

We prioritize quality and customer satisfaction. If there is a print error or visible quality issue, we will replace\refund the item. To address any quality concerns, contact us within 30 days of receiving your order. Include your order number + clear photos of the issue on a flat, well-lit surface.

Cancel

Because our products are made to order, you can cancel or amend your order using the link in your confirmation email before it goes into production. Once production begins, cancellations are not possible, but quality issues may still qualify for resolution.

Aesthetic Concerns

To resolve quality concerns quickly, email us with a clear photo of the issue (e.g., print error or damage) and ensure the tag and problem area are visible. Include your order number for reference.

Refunds

Refunds are only available for orders with confirmed quality issues. Credit\debit card refunds take 7–10 business days, depending on your bank.

Returns

We cannot accept returns or exchanges for reasons such as sizing or preference, as all items are made to order.

 

Accepted Payment Methods

We accept payments via credit \ debit cards, Shop.App, Apple Pay, and depending on your location, we also accept AfterPay. 

 

International Orders

Shipping Rates \ Customs + Duties

International shipping (USPS' Priority Mail International®) is available at a flat rate of $15, which includes coverage for import taxes, duties, or other customs fees.You won’t need to pay additional customs charges upon delivery. Shipping costs will be calculated at checkout for international destinations.

 

Domestic Orders

All orders within the United States ship free of charge (USPS Ground Advantage®). We’re committed to making your shopping experience as seamless as possible.

 

Sustainability

To reduce waste, we don't include packing slips in packages. A confirmation \ receipt is sent via email. If you require a packing slip, please let us know & we'll include one in your package.

 

Livestream Backdrops

Keeps the inspiration circulating. Livestream backgrounds located here.